Responsibilities

Operational Management:

• Supervise daily hotel operations, including front desk, housekeeping, and food & beverage services.
• Ensure that all departments work efficiently and provide top-tier service to guests.
Monitor and maintain hotel facilities, ensuring cleanliness, safety, and functionality.

Guest Experience & Customer Service:

• Address guest concerns and complaints professionally, ensuring prompt resolution.
• Enhance guest satisfaction by ensuring smooth check-in/check-out processes and overall service quality.
Gather and analyze guest feedback to implement improvements.

Staff Supervision & Training:

• Lead, motivate, and manage hotel staff, ensuring high performance and professionalism.
• Conduct regular staff training on hospitality standards, customer service, and operational procedures.
Schedule and assign tasks to employees while ensuring adequate staffing levels.

Financial & Inventory Management:

• Assist in budgeting, financial planning, and cost control efforts.
• Monitor expenses, revenue, and profitability, ensuring financial targets are met.
Oversee inventory management, ensuring adequate stock levels and minimizing wastage.

Compliance & Safety:

• Ensure adherence to health, safety, and sanitation regulations within the hotel.
• Implement and maintain hotel policies and standard operating procedures.
Ensure compliance with local hospitality regulations and company guidelines.

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, or a related field.
• Minimum of 2-3 years of experience in hotel operations, preferably in a supervisory role.
• Must be a resident of Edo State.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office applications.
Ability to work flexible hours, including weekends and holidays.

Key Skills & Attributes:

• Leadership: Ability to effectively manage teams and hotel operations.
• Customer Service: Strong focus on guest satisfaction and service excellence.
• Problem-Solving: The Capability to handle challenges and resolve guest concerns promptly.
• Attention to Detail: Ensuring high standards in cleanliness, service, and hospitality.
• Multitasking: Ability to handle multiple responsibilities in a fast-paced environment.
• Integrity & Professionalism: Commitment to ethical conduct and maintaining hotel standards.