Job Title : Hotel Supervisor
Location: Lekki, Phase 1 Lagos
Salary: N120,000 - N150,000
Type: Full-time
Job Overview:
We are seeking an experienced and dynamic Hotel Supervisor to oversee the daily operations of our upscale hotel. The ideal candidate will be a strategic thinker with exceptional leadership skills, a customer-centric approach, and a proven track record in managing a team and ensuring top-notch guest experiences.
Responsibilities:
- Provide leadership and guidance to all hotel departments, including front office, housekeeping, food and beverage, sales, and maintenance.
- Collaborate with department heads to develop and implement effective operational strategies, ensuring a seamless and efficient guest experience.
- Monitor and evaluate financial performance, budgeting, and cost control measures to maximize profitability while maintaining quality standards.
- Manage and motivate the hotel staff, fostering a positive work environment and encouraging professional growth and development.
- Oversee guest services, ensuring that guests receive prompt, courteous, and personalized service throughout their stay.
- Maintain high standards of cleanliness, maintenance, and safety throughout the property.
- Develop and maintain relationships with vendors, suppliers, and local businesses to ensure the hotel's needs are met efficiently.
- Create and implement marketing and promotional strategies to drive occupancy rates and increase revenue.
- Handle guest feedback and complaints in a timely and effective manner, striving to exceed guest expectations.
- Ensure compliance with all legal, health, safety, and regulatory requirements.
- Participate in industry events, networking, and professional development opportunities to stay updated on hospitality trends.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven 2 years experience as a Hotel Supervisor or similar role.
- Strong leadership, organizational, and interpersonal skills.
- Excellent communication abilities, both written and verbal.
- Proficiency in hotel management software and Microsoft Office Suite.
- Strong financial acumen and experience in budgeting, forecasting, and financial analysis.
- Exceptional problem-solving and decision-making capabilities.
- Ability to work under pressure and handle multiple tasks simultaneously.
- In-depth knowledge of the local hospitality market and industry trends.
- Flexibility to work irregular hours, including evenings, weekends, and holidays.
Job Type: Full-time
Pay: ₦120,000.00 - ₦150,000.00 per month
Application Question(s):
- Kindly state your precise location in lagos
Experience:
- Hotel Supervision: 2 years (Required)
Location:
- Lagos (Required)
