- We are seeking a friendly, professional, and well-organized Hotel Receptionist to manage front desk operations and provide excellent service to our guests.
- The ideal candidate will be the first point of contact for guests and should have strong communication and multitasking skills.
Key Responsibilities
- Greet guests warmly and professionally upon arrival and departure.
- Check-in and check-out guests efficiently using the hotel’s booking system.
- Handle reservations via phone, email, and walk-ins.
- Provide accurate information about hotel services, room rates, local attractions, and travel directions.
- Keep records of guest stays, billing information, and transactions.
- Coordinate with housekeeping and other departments for smooth guest service.
- Manage guest requests and complaints with promptness and professionalism.
- Maintain the front desk area in a clean and organized manner.
- Receive and process payments (cash, credit/debit cards, POS).
- Monitor guest access and maintain security by verifying identification and logging visitors as necessary.
- Perform administrative tasks such as filing, data entry, and reporting.
Requirements
- Interested candidates should possess an HND / BSc qualification
- 2 - 3 years of proven experience as a receptionist, front desk agent, or in a customer service role (preferably in hospitality).
- Proficiency in hotel management softwareis an advantage.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional appearance and demeanor.
- Ability to remain calm and courteous under pressure.
- Candidates should reside within Ojodu, Akute, Ogba, Iyana Ipaja, Ketu.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.
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