Hotel Supervisor

WW Luxury Limited

Hospitality & Leisure

Responsibilities:

• Supervise front desk staff, housekeeping, and other hotel personnel.
• Train, motivate, and develop team members to provide outstanding guest service.
• Conduct performance evaluations and provide feedback for staff improvement.
• Ensure exceptional customer service is provided at all times.
• Address guest inquiries, complaints, and concerns in a timely and professional manner.
• Oversee check-in and check-out processes to ensure smooth operations.
• Monitor daily operations and ensure compliance with company standards and policies.
• Assist in managing inventory, ordering supplies, and maintaining equipment.
• Coordinate with other departments (e.g., maintenance, catering, and events) to fulfill guest needs.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance.
• Implement and uphold standards for service excellence and presentation.
• Assist in managing the budget and controlling operational costs.
• Monitor revenues, expenses, and inventory to meet financial objectives.
• Prepare reports on occupancy, revenue, and guest satisfaction metrics.
• Ensure adherence to health and safety regulations.
• Conduct training on safety practices and emergency procedures.
• Stay informed about industry trends and market conditions.
Represent the hotel in local events and maintain relationships with community organizations.

Requirements:

• High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
• Proven experience in hotel operations or a related field, with at least 1-3 years in a supervisory role.
• Strong leadership and team-building skills. Excellent communication and interpersonal skills.
• Proficient in hotel management software and MS Office Suite.
Knowledge of budgeting, forecasting, and financial analysis.

Working Conditions:

• The role may require working evenings, weekends, and holidays.
• The hotel supervisor often works in a fast-paced environment and may need to handle various tasks simultaneously.
• This job description can be customized based on specific hotel needs and requirements.