AirNow Trips Limited is a travel agency that offers various services to make travelling easier and more affordable.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and Skills
- High school Diploma
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritise, and manage time effectively.
Salary
N90,000 - N120,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV and application to: [email protected] using the Job Position as the subject of the email.
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