Customer Service Representative

Selligate

About Selligate

Selligate is a fast-growing e-commerce logistics and technology company helping online sellers across Nigeria manage warehousing, order deliveries, PoD payments, and more — all in one platform. Our mission is to simplify e-commerce operations so that merchants can focus on what matters most: selling and growing.

Job Overview

We are looking for a reliable and empathetic Customer Service Representative to join our support team. As the first point of contact for many of our merchants and delivery customers, you will play a key role in ensuring a smooth and positive experience with our services.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media channels.
• Resolve complaints efficiently and professionally while maintaining a positive brand image.
• Provide accurate information about orders, delivery status, platform usage, and general policies.
• Follow up on customer issues to ensure timely resolution and satisfaction.
• Document interactions and maintain up-to-date records on support platforms.
• Collaborate with internal teams to troubleshoot and escalate issues where necessary.
Assist in onboarding new sellers and answering frequently asked questions.

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Requirements

• Minimum of OND/HND/Bachelor’s degree in any discipline.
• 2–3 years of experience in a customer service or call center role (experience in e-commerce/logistics is a plus).
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and emotional intelligence.
• Proficiency with CRM tools and general digital tools.
Ability to work under pressure, manage multiple conversations, and meet deadlines.

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What We Offer

• Competitive salary
• Opportunity to work with a dynamic and innovative team
• Growth potential in a fast-scaling tech company
Performance-based bonuses and incentives

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