Key Responsibilities:
- Reservation Management:
- Make flight, hotel, tour, and transportation reservations based on client requirements.
- Modify, cancel, and rebook existing reservations as needed.
- Ticketing:
- Issue, reissue, and refund airline tickets through GDS systems (e.g., Amadeus, Sabre, Galileo). Amadeus especially.
- Ensure accurate fare calculations and ticketing procedures are followed.
- Customer Service:
- Provide clients with travel advice and information on destinations, visa requirements, baggage policies, and travel insurance.
- Address client inquiries and resolve complaints or issues in a professional manner.
- Documentation:
- Verify passenger documentation (e.g., passports, visas) before confirming travel arrangements.
- Ensure all travel documents (e-tickets, itineraries, vouchers) are correctly issued and delivered to clients.
- Sales and Promotion:
- Promote travel agency products and travel packages.
- Upsell additional services like travel insurance, airport transfers, and tours.
- Administrative Tasks:
- Maintain accurate records of bookings and payments.
- Prepare daily and weekly booking reports for management.
- Coordination:
- Liaise with airlines, hotels, tour operators, and transport providers.
- Monitor and update clients about changes in itineraries or travel conditions.
Required Skills and Qualifications:
- High school diploma or equivalent; a degree or diploma in Travel and Tourism is a plus.
- Proven experience as a ticketing/reservation agent or in a similar role.
- Proficiency in GDS platforms (Amadeus, Sabre, Galileo, or similar).
- Strong knowledge of domestic and international travel regulations.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and time management abilities.
- Customer-focused with problem-solving capabilities.
Job Type: Full-time
Expected Start Date: 01/09/2025
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