Experienced Ticketing Officer

Sehembz Travels Nig Ltd

Sales

Experience Level: 2+ years

Location: Lagos Nigeria | Employment Type: Full-time

Role Summary

We are looking for a skilled and customer-focused Ticketing Officer to join our growing travel team. The ideal candidate will have hands-on experience with global distribution systems (GDS) and a deep understanding of airline ticketing procedures. Success in this role means being highly accurate, organized, and responsive, ensuring seamless travel bookings for clients while maintaining excellent service standards.

As a key member of our operations team, the Ticketing Officer plays a vital role in ensuring a smooth booking process that supports the overall travel experience and reputation of our agency.

• Timely and error-free issuance of flight tickets and itinerary management.
• High customer satisfaction through responsive communication and proactive problem-solving.
• Accurate handling of payments, refunds, and travel documentation.
Seamless collaboration with sales and visa departments to deliver full-service travel solutions.

Responsibilities

• Manage end-to-end ticketing processes including flight reservations, ticket issuance, reissues, and cancellations using GDS platforms (Amadeus, Sabre, or Galileo).
• Handle group bookings, special requests, and last-minute travel changes efficiently.
• Provide clear, prompt, and professional customer service to address travel inquiries and resolve ticketing issues.
• Advise clients on travel routes, airline regulations, fare rules, and visa requirements.
• Process various forms of payments including cash, POS, and online transfers, and manage refunds in accordance with airline policies.
Maintain up-to-date knowledge of airline schedules, promotional fares, and travel trends.

Qualifications

• Minimum of a High School Diploma ; a degree in Tourism, Hospitality, or a related field is preferred.
• 2+ years of proven experience in a travel agency or airline ticketing role.
• Proficient in Amadeus , Sabre , and Galileo GDS systems.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast-paced environment.
Detail-oriented with excellent time management and problem-solving abilities.

How This Role Fits In

The Ticketing Officer supports our core travel operations by ensuring accurate, cost-effective, and timely ticketing services for all client bookings. Your role bridges the gap between sales, customer satisfaction, and backend fulfillment, making you an essential player in delivering world-class travel experiences.

To apply, interested candidates should send their CV to [email protected], cc: [email protected], and [email protected]

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