Today
Hotel Receptionist
E-Hotels Transit Bnb Limited
Admin & Office
Lagos Full Time
Hospitality & Hotel NGN 75,000 - 150,000 Negotiable
Easy Apply
Job Summary
We are seeking a courteous, organized, and customer-focused Hotel Receptionist to join our front desk team. As the first point of contact for our guests, you will play a key role in ensuring a memorable and pleasant stay from check-in to check-out. Your responsibilities will include greeting guests, managing reservations, answering inquiries, resol
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Welcome guests with a warm, professional, and friendly demeanor.
- Handle check-ins and check-outs efficiently and accurately.
- Ensure guest satisfaction by responding promptly to inquiries, concerns, and requests.
- Manage online, phone, walk-in, and corporate room bookings using the hotel’s property management system (PMS).
- Update guest records, room availability, and payment information.
- Maintain accurate logs of daily front desk activities.
- Answer incoming calls, respond to emails, and handle guest correspondence.
- Liaise with housekeeping and maintenance teams to ensure room readiness and issue resolution.
- Communicate special guest needs (VIPs, birthdays, room preferences) to relevant departments.
- Process payments (cash, card, POS) and maintain accurate billing records.
- Issue invoices, receipts, and reports at shift end.
- Maintain petty cash and front desk supplies inventory.
- Follow hotel policies for guest identification and data confidentiality.
- Report security incidents or suspicious activity to management. Ensure the front desk area complies with hygiene, safety, and COVID-19 protocols.
Requirements:
- SSCE / OND (Degree in Hospitality or related field is a plus)
- 1–3 years in a similar customer-facing role (hotel or hospitality experience preferred)
- Proficiency in MS Office, email systems, and PMS software (e.g., Opera, Cloudbeds, Protel)
- Fluent in English (additional languages are a plus)
- Strong customer service and communication skills
- Excellent time management and multitasking
- Professional appearance and grooming
- High level of accuracy and attention to detail
- Ability to handle complaints and remain calm under pressure
- Team player with a proactive and positive attitude Flexibility to work shifts, weekends, and public holidays
What We Offer:
- Competitive salary
- On-site training and career development
- Accomodation
- Friendly and supportive team environment
- Employee discounts on hotel services
Report job