Customer Service Representative

OSO Consult

Customer Service & Support

Primary Responsibilities

• Responding to customers' queries via social media, managing the company's social media visibility, and reviewing social media campaigns.
• Serve as the main contact point for customers wanting to engage with the company via social media.
• Maintain the company's online reputation; monitor and respond to customer complaints, questions, and suggestions through social media.
• Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
• Provide excellent customer service with great attention to detail.
• Knowing company products and services to effectively communicate with customers and provide them with the correct resolution.
• Staying informed on all the current and latest social media trends, innovations, and changes.

Experience and Educational Qualifications

• Minimum of a BSc with 2 years of experience.
• Strong knowledge of the social media channels and their best practices
• Ability to provide a positive customer experience.
• Excellent writing skills with good attention to grammar and sentence structure
• Ability to manage and handle customers on social media platforms like Twitter, Facebook, Instagram, LinkedIn, and Google+.