Job Responsibilities:
- Manage large volumes of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build and maintain customer trust through open, interactive communication.
- Provide accurate, valid, and complete information using the right tools and methods.
- Meet personal and team sales targets, as well as call handling quotas.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain detailed customer interaction records.
- Follow communication procedures, guidelines, and policies.
- Inform customers about daily specials and upsell products where appropriate.
- Communicate order details to kitchen staff.
- Engage customers to ensure a positive experience.
Job Requirements (Qualifications / Experience / Skills):
- Minimum of HND/B.Sc. in English, Communications, Linguistics, or a related field.
- 1–2 years’ experience in a similar role within the same or related industry.
- Understanding of FMCG operations or similar industries.
- Proven customer service experience.
- Attentiveness, patience, and excellent presentation skills.
- Strong organizational and multitasking abilities in fast-paced environments.
- Active listening and effective communication skills.
- Team-oriented with proven customer service capabilities.
- Proficiency in using PC applications.
Job Type: Full-time
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