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Hotel Front Office Manager
Lekki Grandview Hotel
Admin & Office
Lagos Full Time
Hospitality & Hotel Confidential
Easy Apply
Skills Required
Front Office Management Reservations Management Guest Relations Night Audit Team Leadership & Training Upselling & Revenue Protection Email & Phone Etiquette Complaint Resolution Reporting & Data Analysis Microsoft Excel Rate & Inventory Control Housekeeping Coordination VIP Handling Shift Scheduling Grooming & Professionalism HMS Cash Handling & ReconciliationJob Summary
Lead the Front Desk at the hotel. Manage check-in/out, reservations, billing, guest relations and cash control. Keep rates/inventory accurate in the HMS, coordinate with Housekeeping for room readiness, ensure tidiness of reception area and supervision of front desk agents.
- Minimum Qualification : HND
- Experience Level : Senior level
- Experience Length : 8 years
Job Description/Requirements
Responsibilities
- Run daily Front Office operations and supervise front desk agents.
- Ensure smooth check-in/out, accurate reservations and billing.
- Keep rate & inventory integrity in PMS; manage OTA/channel updates.
- Handle guest queries/escalations promptly and execute recovery steps. Coordinate room readiness with Housekeeping & Maintenance.
Requirements:
- 8+ years Front Office experience, incl. 3 years as Supervisor/Manager.
- Strong HMS skills (Biodux or similar) and Excel basics.
- Solid guest relations, communication and conflict-resolution skills.
- Cash handling/reconciliation and attention to detail.
- Able to work rotating shifts, weekends and holidays.
- Train, schedule and coach the team; enforce grooming & SOPs.
- Strong guest-first mindset; ensures guests are acknowledged and assisted immediately.