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Front Desk/Billing Officer
Prestigious Consulting
Admin & Office
Lagos Full Time
Healthcare NGN 75,000 - 150,000
Easy Apply
Job Summary
We are hiring a friendly and efficient Front Desk Officer for immediate employment. The role involves welcoming patients, managing registrations via EMR, handling HMO approvals, and ensuring smooth communication between departments. Candidates must be well-spoken, emotionally intelligent, and able to multitask in a fast-paced environment.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Welcome all patients, visitors, and guests with a cheerful and professional demeanor
- Register patients accurately using the hospital’s EMR (Helium Health) system
- Guide patients through their consultation, lab, scan, pharmacy, or admission processes
- Handle and follow up on HMO approvals, codes, and billing processes
- Manage incoming and outgoing calls/messages professionally
- Maintain an organized and calm front desk environment even in busy situations
- Serve as a communication bridge between patients and clinical departments
- Ensure all patient complaints or queries are quickly directed to the right department
- Keep accurate records of all front desk activities and generate daily reports
- Promote the company services and engage in word-of-mouth marketing to clients
- Collaborate closely with other units (nursing, lab, pharmacy, scan, admin) for smooth flow
- Provide feedback on customer experience and areas of improvement Uphold the hospital’s values of empathy, excellence, and efficiency in every interaction.
Requirements:
- Minimum of OND or HND in any discipline
- Basic experience with HMO companies is a strong advantage
- Must be jovial, smart, well-spoken, and emotionally intelligent
- Excellent communication, interpersonal, and customer service skills
- Must be able to multitask efficiently and remain calm under pressure
- Strong computer literacy; familiarity with EMR systems is a plus Ability to live-in for 48-hour shifts (accommodation provided)
Please note it's Immediate employment
Salary: NGN 100,000
Accommodation: Available