Front Office Supervisor (with Business Development Focus)

Sigma Consulting Group

Management & Business Development

Location: Lekki, Lagos
Industry: Hospitality & Beach Resort
Experience: 7–10 Years (Minimum 3 Years in Supervisory or Managerial Role)
Qualification: Minimum of HND or B.Sc in Hospitality Management, Business Administration, or related discipline
Salary: ₦500,000 – ₦600,000 Monthly
Work Schedule: 6 Days a Week (1 Day Off Weekly)
Accommodation: Provided
Job Overview:
A reputable hospitality and beach resort in Lekki is seeking to recruit a Front Office Supervisor with a solid background in guest services and a proven ability to contribute to marketing and business development initiatives . This role combines the operational leadership of front desk activities with the strategic goal of improving occupancy and revenue through client relationship management and guest experience enhancement.
Key Responsibilities:
Front Office Operations:

• Oversee the daily activities of the front desk, including check-ins, check-outs, guest registration, and reservations.
• Supervise, mentor, and train front desk personnel to ensure delivery of exceptional guest service.
• Handle guest complaints, feedback, and inquiries in a timely and professional manner.
• Monitor and ensure proper billing, payments, and accurate financial record-keeping.
• Maintain a clean, organized, and welcoming reception area.
• Liaise with other departments to ensure seamless communication and guest satisfaction.
• Ensure the front office team adheres to standard operating procedures (SOPs) and service protocols.
Generate and review daily front office reports including occupancy levels, room revenue, and guest satisfaction.

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Business Development & Marketing Support:

• Support the development and execution of marketing initiatives aimed at increasing guest bookings and resort visibility.
• Assist in managing relationships with corporate clients, travel agents, tour operators, and walk-in guests.
• Promote resort services and facilities to upsell packages and boost guest spend.
• Contribute to the creation of special packages, promotional offers, and seasonal campaigns.
• Conduct market research and competitor analysis to identify opportunities for growth.
Assist management in securing group bookings and event partnerships.

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Requirements
Qualifications:

• HND/B.Sc in Hospitality Management, Business Administration, or a related field.
• 7–10 years’ experience in the hospitality industry with at least 3 years in a supervisory or managerial role, preferably in a beach resort or hotel environment.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Demonstrated experience in guest relations, front office operations, and hospitality marketing.
• Proficient in Microsoft Office and hotel property management systems (e.g., OPERA, Cloud beds).
• Strong leadership and team management skills.
• High level of professionalism, integrity, and attention to detail.
• Ability to work effectively in a high-pressure, fast-paced environment.
Willingness to live on-site in Lekki (accommodation provided).

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Benefits

• Competitive salary: ₦500,000 – ₦600,000/month
• On-site accommodation
• Opportunity to work in a premium beach resort environment
Career development opportunities within a growing hospitality brand

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