- The Front Desk Customer Service / Billing Officer serves as the first point of contact for patients and visitors at the hospital.
- The role is responsible for welcoming clients, responding to inquiries, registering patients, and accurately managing billing processes.
- The officer ensures seamless coordination between the front desk and other departments to enhance the overall patient experience and maintain accurate financial records.
Job Responsibilities
Customer Service / Front Desk Duties:
- Welcome and attend to all patients, clients, and visitors in a friendly and professional manner.
- Answer phone calls and direct them appropriately.
- Provide accurate information about hospital services, schedules, and processes.
- Manage patient registration, update client records, and ensure proper documentation.
- Coordinate appointments and follow-up schedules with medical staff.
- Handle customer complaints, escalate complex issues, and ensure timely resolution.
- Maintain the front desk area in a clean and organised manner.
Billing and Payment Processing:
- Generate bills/invoices for consultations, investigations, procedures, and other services.
- Verify and process patients' insurance details or retainership information.
- Receive and record cash, card, or bank transfers from patients using the hospital’s billing software.
- Issue official receipts and maintain accurate financial records of daily transactions.
- Reconcile daily payments and submit reports to the accounts or finance department.
- Collaborate with the clinical and accounts departments to ensure proper service costing and billing.
Qualifications and Experience
- Minimum of HND / BSc in Business Administration, Accounting, or related field.
- At least 1 - 2 years of post-NYSC experience in customer service, billing, or front desk role.
- Familiarity with hospital billing software or electronic medical record systems is an advantage.
- Basic accounting knowledge and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Skills and Competencies:
- Excellent interpersonal and communication skills.
- Strong customer orientation and conflict resolution abilities.
- High level of integrity, attention to detail, and numerical accuracy.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Professional appearance and demeanour.
Method of Application
Interested and qualified candidates should send their CV to: hr@falconpeaksolutions.com using the Job Position as the subject of the email.