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Front Desk Receptionist
CrownBak Health
Customer Service & Support
Lagos Full Time
Healthcare NGN 75,000 - 150,000 Negotiable
Easy Apply
Skills Required
Verbal & Written Communication Skills Time Management Customer Service Multitasking Record-Keeping Basic Tech Literacy ProfessionalismJob Summary
We are hiring a smart, well-spoken, and organized Front Desk Receptionist to manage client interactions, handle calls, and support clinic operations. You’ll be the face and voice of our clinic—welcoming patients and ensuring smooth communication daily.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Welcome patients and visitors warmly and professionally.
- Manage front desk operations including check-ins, bookings, and inquiries.
- Handle incoming and outgoing calls, emails, and WhatsApp messages.
- Schedule appointments using clinic records or scheduling software.
- Maintain patient records and ensure confidentiality.
- Assist with billing, invoice printing, and payment confirmation.
- Keep the reception area tidy, presentable, and stocked with basic supplies.
- Coordinate with medical staff and admin team to ensure smooth operations.
- Support marketing efforts by informing patients about ongoing offers or services. Take note of daily appointments, follow-ups, and escalations for management.
Requirements :
- OND/HND/BSc in any discipline.
- 1-2 years experience in front desk, customer service, or admin roles.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Word, Excel, and Whatsapp for business.
- Calm, courteous, and patient with people.
- Good dress sense and professional appearance.
- Familiarity with clinic or hospital settings is an added advantage.
- Must live within or close to Lekki-Ajah axis.