Operations Manager

Sharperly

Management & Business Development

Job Title: Operations Manager

Job Type: Full-time, Remote

Reports To: Chief Operating Officer

Department: Operations

Company: Sharperly Limited

Job Summary

We are seeking a proactive and detail-oriented Operations Manager with strong technical skills and a FinTech experience to lead and streamline our day-to-day operations. This individual will serve as the key liaison between staff and management, ensuring smooth communication, transparency, and alignment of company objectives. The ideal candidate will possess a blend of operational leadership, people management, and tech-savvy capabilities to drive performance, efficiency, and reporting across the organization.

Key Responsibilities

Operations & Process Management:

• Oversee and supervise daily operations, ensuring smooth workflows across departments
• Develop and implement efficient processes to improve productivity and reduce operational bottlenecks.
• Coordinate with internal teams to ensure projects are completed on time and within budget.
• Generate and monitor KPIs and generate regular employee performance reports to support decision-making.
• Develop and enforce internal processes, SOPs, and workflows to enhance performance and accountability.
• Lead the planning and execution of operational activities to ensure organizational efficiency.
• Ensure operational activities align with legal, regulatory, and internal compliance requirements.
Identify risks across operational functions and implement effective mitigation strategies.

Technology & System Optimization:

• Manage and optimize operational tools and platforms such as CRMs, ERPs, or workflow management systems.
• Work closely with technical teams to automate routine tasks and improve digital infrastructure.
• Train team members on the use of digital tools and systems to enhance productivity.
• Familiarity with API integrations, SaaS platforms, or basic coding knowledge is an advantage.
Knowledge of how the product/Tech team works and ability to work with them.

Liaison Between Staff and Management:

• Act as the bridge between the workforce and executive leadership, ensuring concerns, updates, and ideas flow effectively.
• Communicate management decisions clearly to staff and relay feedback or operational concerns from employees to leadership.
Facilitate a positive, performance-oriented workplace culture by promoting collaboration and transparency.

Workforce Reporting & Performance Monitoring:

• Create and present regular, detailed reports on workforce operations, including staffing levels, team productivity, and task completion.
• Analyze workforce metrics to identify patterns, gaps, and opportunities for improvement.
• Bring innovative ideas to improve the workforce, recommend actionable solutions based on operational data and workforce performance trends.
Maintain dashboards and manage email collaboration with clients.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Engineering, Computer Science, or related field.
• Must have worked as an Operations Manager in a FinTech Industry.
• Minimum 3–5 years of experience in operations or a similar managerial role.
• Excellent communication and interpersonal skills, with proven experience managing cross-functional teams.
• Certifications in Project Management (PMP), Lean, or Six Sigma.
• Strong technical proficiency with tools like Excel/Google Sheets, CRMs, databases, and project management software (e.g., Asana, Trello, Notion).
• Strong analytical and problem-solving skills.
Exceptional ability to prepare and present reports to management and stakeholders.

Interested and qualified candidates should send their application to: HR@sharperly.com

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