Front Desk Customer Service / Billing Officer

• The Front Desk Customer Service / Billing Officer serves as the first point of contact for patients and visitors at the hospital.
• The role is responsible for welcoming clients, responding to inquiries, registering patients, and accurately managing billing processes.
• The officer ensures seamless coordination between the front desk and other departments to enhance the overall patient experience and maintain accurate financial records.

Job Responsibilities
Customer Service / Front Desk Duties:

• Welcome and attend to all patients, clients, and visitors in a friendly and professional manner.
• Answer phone calls and direct them appropriately.
• Provide accurate information about hospital services, schedules, and processes.
• Manage patient registration, update client records, and ensure proper documentation.
• Coordinate appointments and follow-up schedules with medical staff.
• Handle customer complaints, escalate complex issues, and ensure timely resolution.
• Maintain the front desk area in a clean and organised manner.

Billing and Payment Processing:

• Generate bills/invoices for consultations, investigations, procedures, and other services.
• Verify and process patients' insurance details or retainership information.
• Receive and record cash, card, or bank transfers from patients using the hospital’s billing software.
• Issue official receipts and maintain accurate financial records of daily transactions.
• Reconcile daily payments and submit reports to the accounts or finance department.
• Collaborate with the clinical and accounts departments to ensure proper service costing and billing.

Qualifications and Experience

• Minimum of HND / BSc in Business Administration, Accounting, or related field.
• At least 1 - 2 years of post-NYSC experience in customer service, billing, or front desk role.
• Familiarity with hospital billing software or electronic medical record systems is an advantage.
• Basic accounting knowledge and proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Skills and Competencies:

• Excellent interpersonal and communication skills.
• Strong customer orientation and conflict resolution abilities.
• High level of integrity, attention to detail, and numerical accuracy.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Professional appearance and demeanour.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.