Provisioning & Billing Executive

Airtel Nigeria

Sales

Job Description
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
We are seeking a highly organized and detailed oriented Provisioning & Billing Executive to join our team. The successful candidate will be responsible for seamless provisioning across prepaid, postpaid, MNP, enterprise services and dealer relationship management. Additionally, he/she will monitor and optimize the back-office operations to achieve productivity and service level targets.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Prepaid & postpaid Provisioning

• Ensure resolution of provisioning request within SLA
• Ensure that bulk provisioning process is in line with KYC compliance measures.
• Special number request provisioning for External and Internal Customers.
• KYC unbarring request provisioning.
• Resolution of escalated provisioning issues within TAT.
• Whitelisting of High Value customers on Platinum Help desk.
CUG and other service class provisioning on Network elements.

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MNP Provisioning

• Resolution of all Inter-operator MNP Issues.
• Manage and resolve all issues arising from batch/group postpaid port-ins and escalate issues as necessary.
• Work with IT teams to create and ensure deployments and usage of system and capability enhancements for MNP solutions
• Ensure that all ported numbers (port in and port out) are on the correct profile on network systems and applications.
MNP documentation exchange with operators, regulators and security agencies.

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Enterprise Service Support

• Monitor daily transaction done on Cloud service platform.
• Deactivate expired subscriptions as at when due.
• Extend subscription for cases of renewal.
• Change service type for customers after payment.
Liaise with IT to provision Static IP addresses on POS lines.

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Dealer Relationship Management

• Carry out regular Voice of Dealers to monitor system and customer harmony and to gauge competition behaviour in the market.
Regular field visitation to Dealer locations to ascertain ground zero realities, training and engagements.

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Back Office Support

• Monitor back-office tickets ensuring resolution within stipulated timelines & SLA
• Optimise back-office productivity, achieving highest optimum levels
• Ensure sufficient staffing across all back-office LOBs
• Achieve 98% SLA for back-office operations
• Prioritize resolution of dedicated queues/LOBs
Monitor and audit accesses monthly to prevent abuse

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Qualifications
Educational Qualifications

Relevant Experience

• 5-7 years of solid customer service experience.
• Relevant experience in provisioning, CX and back-office Operations
• Excellent organizational communication skills, analytical, numerical, problem-solving skills and attention to detail.
• Ability to meet deadlines.
• Advance proficiency in Microsoft Word, Power point and Excel
• Ability to build strong working relationships, internal and external to the organization.
• Provisioning accuracy and timeliness
• High level of discretion
Supervisory skills

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