Job Title: OSP Maintenance Supervisor
Job Location: Lagos
Salary: N200,000
Job Summary:
The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day -to- day maintenance and management of the outside plant, taking into consideration customer and Local authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on -site attendance. Please apply via https://forms.gle/pTac4X9PQk7rfuDcA
Responsibilities:
- Corporate Customers: Restore service failures within 3hours of its occurrence Implementation and integration of new projects and ensure all open incident tickets are closed within this timeframe.
- Retail Customers: Restore service failures within 12 hours of its occurrence.
- Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
- Proactively identify, plan and execute preventive maintenance action on the fibre network.
- Audit and collate information for the fiber outside plant network. Prepare the as maintained documents within region/sub-region managed for the O &M Unit.
- Ensure weekly support status reports are done and submitted timely for review
- Activate FOS Customer requests within 3 days of sign up.Sign-off the Customer Feedback Form, prepare and submit post-activation report.
Qualifications/Experience:
- University Degree in Telecoms, Engineering or Applied Sciences.
- At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
- Experience in civil works supervision & quality control.
- Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
- User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
- User experience for Visio/AutoCAD/GIS tools is desired.
- Excellent communication skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors, team members and local community
- Proven track records of maintenance and management of metro and/or long-distance fibre optic infrastructure.
- Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
- FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
- Capable of understanding fibre network architectures, designs & splice plans.
- An inherent culture of documenting concise and accurate “As-Is” status of network
elements and splice configuration, in a consistent manner.
- Familiarity with the requirements of Health & Safety legislation in Nigeria.
How to Apply:
Please apply via https://forms.gle/pTac4X9PQk7rfuDcA
Job Types: Full-time, Permanent
Pay: ₦200,000.00 per month
Application Deadline: 22/08/2025
