Order Fulfilment/ Customer Service Representative

Yum is seeking a customer-focused and detail-oriented Order Fulfillment/Customer Service Representative to handle customer interactions, process orders, and ensure timely delivery. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and is passionate about delivering a seamless customer experience.

Key Responsibilities

• Serve as the main liaison between customers and the business, managing requests and transactions through designated communication channels.
• Provide excellent support by responding to customer needs, sharing relevant updates, and resolving concerns in a timely and professional manner via phone, email, or messaging platforms.
• Work closely with internal teams to facilitate smooth order processing, meal preparation, and dispatch coordination.
• Keep customers informed about their purchases, expected fulfillment timelines, and any necessary modifications.
• Maintain records of orders, deliveries, and customer interactions for reporting purposes.
• Conduct follow-ups to gauge satisfaction levels and address any outstanding issues.
• Create and update customer-facing message templates (e.g., order confirmations, delivery updates).

Requirements

• 2+ proven experience in customer service, order fulfillment, or a similar role is a plus.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and high level of accuracy.
• Familiarity with order management software is an advantage.
• Must reside within Ikeja or nearby areas for a reliable commute.
• Flexibility to work in shifts (morning and evening).

Benefits

• Competitive salary with performance-based incentives.
• Opportunity for career growth in a dynamic food service environment.
• Supportive team and positive work culture.
• Staff discounts on meals and other company perks.

Job Types: Full-time, Contract

Pay: ₦70,000.00 - ₦100,000.00 per month

Application Question(s):

• Are you located around Ikeja

Experience:

• Customer Experience Representative: 1 year (Required)