Operations Manager

Genius Hub Limited

Management & Business Development

Terms of Reference (ToR)

Position Title:

Operations Manager

Location:

Genius Hub, Benin City, Edo State.

Reports To:

Chief Innovation Officer

Contract Type:

Full-Time (12 months renewable based on performance and funding)

Start Date:

16/06/2025

1. Background

Genius Hub is a mission-driven organisation dedicated to human capital development, including youth empowerment, entrepreneurship, vocational education, gender equity, and technology access. With a growing portfolio of programs, partnerships, and strategic engagements, efficient operational management is critical to ensure sustainability, quality delivery, and compliance with internal and donor standards.

To support this growth and ensure strong operational systems, we seek an experienced and dynamic Operations Manager to oversee and optimise our internal operations, logistics, compliance, procurement, and cross-functional processes.

2. Purpose of the Position

The Operations Manager will be responsible for ensuring the smooth and efficient operation of the organisation’s day-to-day activities. This role involves planning, coordinating, and supervising various support services such as procurement, logistics, office administration, human resource processes, and operational compliance.

The role requires a highly organised and proactive individual with experience in systems development, compliance (donor and regulatory), vendor management, and team leadership.

3. Scope of Work

The Operations Manager will be responsible for the following:

3.1. Operational Strategy and Management

Develop and implement efficient operational systems, processes, and best practices aligned with organisational strategy.

Oversee day-to-day administrative and operational functions, including logistics, procurement, and inventory control.

Support the senior management in decision-making through data-driven reporting and risk assessments.

3.2. Procurement and Logistics

Ensure procurement processes are compliant with internal policies and donor regulations.

Oversee vendor selection, contract negotiation, and vendor performance management.

Coordinate logistics for program delivery, training, travel, and field operations.

3.3. Financial and Compliance Support

Collaborate with the finance team to align operational budgets and expenditures with organisational priorities.

Monitor compliance with local laws, donor requirements, and organisational policies.

Conduct regular internal audits and support external audits by maintaining proper documentation and systems.

3.4. Human Resources and Administration

Support recruitment, onboarding, and performance management of operational staff.

Develop and implement policies related to travel, safety, leave, and office resource use.

Ensure appropriate records management and information security for operational data.

3.5. Risk Management and Contingency Planning

Identify and mitigate operational risks through proactive planning and controls.

Develop business continuity and contingency plans to ensure program resilience.

4. Expected Deliverables

Quarterly and annual operational performance reports.

Updated and implemented procurement and logistics policy manual.

Operational dashboard to track key performance indicators (KPIs).

Streamlined workflow systems for interdepartmental coordination.

Risk management and compliance reports with recommendations.

Staff capacity development plans for the operations team.

5. Reporting Line and Collaboration

Reports directly to the [CIO].

Works closely with Program Managers, Finance & Admin Team, HR, Procurement Officers, and external vendors.

6. Duration and Working Conditions

Full-time position with a one-year contract, renewable based on performance.

Standard work hours apply with flexibility for travel to program sites and meetings.

May be required to work on weekends or evenings based on operational demands.

7. Required Qualifications and Experience

Education:

Bachelor’s degree in Business Administration, Operations Management, Logistics, or related field (Master’s degree is an advantage).

Experience:

Minimum 5 years of progressive experience in operations management or administration, preferably in an NGO, development agency, or private sector organisation with complex operations.

Demonstrated experience in procurement, logistics, compliance, and organisational systems development.

Experience working with donor-funded programs (e.g., USAID, EU, GIZ, DFID) is a strong asset.

Skills and Competencies:

Strong organisational and analytical skills.

Excellent written and verbal communication.

Proficiency in MS Office Suite, ERP systems, Google Workspace, and operations software.

Leadership, teamwork, and the ability to manage cross-functional teams.

High ethical standards and integrity.

8. Remuneration

Remuneration will be competitive and commensurate with experience and qualifications, in line with Genius Hub’s salary scale and HR policy.

9. Application Process

Qualified candidates should submit a resume and a cover letter detailing their experience, interest, and suitability for the position to [email protected]

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