We are seeking enthusiastic and goal-driven individuals to join our team as Junior Collections Agents. This is an entry-level position, ideal for those looking to build a career in credit management, debt recovery, and customer relationship management.
Key Responsibilities:
- Contact customers via phone, email, and other approved channels to follow up on overdue payments.
- Clearly explain payment terms, account status, and repayment options to customers.
- Negotiate suitable repayment plans in line with company policies.
- Accurately record and update customer information and payment arrangements in the system.
- Escalate complex cases to senior collections staff when necessary.
- Maintain a professional, empathetic, and solutions-oriented approach in all customer interactions.
- Meet daily, weekly, and monthly call/contact and recovery targets.
- Adhere to all company policies, regulatory requirements, and Treating Customers Fairly (TCF) principles.
Requirements:
- Minimum of HND; a bachelor’s degree is an advantage.
- Strong communication skills with clear enunciation and active listening ability.
- Basic computer skills and familiarity with Microsoft Office tools.
- A positive attitude, resilience, and willingness to learn.
- Ability to work in a target-driven environment.
- Previous experience in customer service, sales, or call centre roles is an advantage
Job Types: Full-time, New grad
Pay: ₦75,000.00 per month
Application Question(s):
- Are you available to resume immediately if hired?
- Do you reside on the Island or close to the Island?
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