Job Overview:
The Hotel Manager is responsible for overseeing the overall operations of the hotel, ensuring superior guest services, managing staff performance, optimizing financial results, and maintaining high standards of quality, safety, and cleanliness. The ideal candidate is to have strong leadership skills, a customer-focused mindset, and proven experience in hospitality management and marketing.
Key Responsibilities:
- Oversee all hotel operations including front desk, housekeeping, food and beverage, maintenance, and guest services.
- Ensure compliance with all local laws, health and safety regulations, and hotel policies.
- Monitor daily activities and ensure smooth functioning of all departments.
- Implement procedures and standards to maximize operational efficiency and guest satisfaction.
- Recruit, train, supervise, and evaluate hotel staff.
- Foster a positive work environment and motivate employees to deliver excellent customer service.
- Conduct regular team meetings and communicate updated policies, goals, and feedback.
- Develop training programs to enhance staff skills and performance.
- Maintain high standards of customer service to ensure maximum guest satisfaction.
- Handle guest complaints and resolve issues promptly and professionally.
- Develop initiatives to enhance the guest experience and encourage repeat business.
- Prepare and manage the hotel budget, monitor expenses, and implement cost control measures.
- Analyze financial reports and key performance indicators to drive profitability.
- Oversee billing, accounts receivable, and payable processes.
- Coordinate with the sales and marketing team to maximize revenue and occupancy rates.
- Collaborate on marketing strategies and promotions to attract guests.
- Maintain relationships with travel agencies, corporate clients, and booking platforms.
- Represent the hotel at industry events and build partnerships to enhance visibility.
- Ensure hotel property is well-maintained, clean, and fully operational.
- Coordinate routine maintenance, repairs, and improvements.
- Enforce security protocols and emergency procedures.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 7 years’ experience in hotel management or a related hospitality leadership role.
- Strong knowledge of hotel operations, financial management, and customer service principles.
- Excellent leadership, communication, and organizational skills.
- Proficiency in hotel marketing.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
Multilingual skills are a plus.
Job Type: Full-time
Pay: From ₦250,000.00 per month
Experience:
- hotel management: 7 years (Required)
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