Front Office Manager

Precious Palm Royal Hotel

Role Description

This is a contract role for a Front Office Manager, based on-site in Benin City. The Front Office Manager will be responsible for overseeing the front desk operations, ensuring excellent customer satisfaction and providing high-quality customer service. Daily tasks include managing office administration, handling guest inquiries, supervising front office staff, and communicating effectively with both guests and team members.

Qualifications

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• Office Administration skills for managing day-to-day front desk operations
• Customer Satisfaction and Customer Service skills to ensure guests have a pleasant experience
• Front Office experience to supervise and coordinate front office activities
• Excellent Communication skills, both written and verbal
• Strong leadership and organizational abilities
• Ability to work flexible hours including weekends and holidays
• Prior experience in the hospitality industry is a plus
Bachelor's degree in Hospitality Management or related field is preferred

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