Job Title: Front Desk Officer/Receptionist
Location: Surulere, Lagos
Job Type: Shift-based (2 days on, 2 days off — subject to change by management)
Salary Expectation: ₦ 80,000 monthly
Company Overview
House 32 Hotel and Suites is a premium hospitality destination in the heart of Surulere, known for exceptional service, elegant ambiance and customer satisfaction. We are committed to providing guests with memorable experiences from the moment they arrive to the moment they leave. We are currently seeking an energetic and service-oriented Front Desk Officer to join our vibrant team.
Job Description:
The Front Desk/Receptionist will handle all front office operations including guest check-in/check-out, reservations, and responding to guest inquiries with warmth and professionalism.
Key Responsibilities:
- Welcome and check in guests, ensuring smooth arrival and departure processes.
- Manage phone calls, emails, and guest inquiries in a prompt, courteous manner.
- Maintain accurate guest records and handle reservations efficiently.
- Coordinate with housekeeping and other departments to fulfill guest requests.
- Handle billing, payments, and cash reconciliations.
- Maintain a neat, organized, and presentable front desk area at all times.
Qualifications:
- OND/HND/Bachelor’s degree in Hospitality, Business, or related field preferred.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Professional and friendly demeanor.
- Previous experience in hospitality front office is an advantage.
- Computer literacy (Microsoft Office, hotel booking software is a plus).
How to Apply:
Interested candidates should send their CV to [email protected] with the subject line “Front Desk”.
Job Type: Full-time
Pay: ₦80,000.00 per month
