- We are hiring a Field Recovery Officer to manage and recover overdue accounts through field operations and customer engagement.
- The role involves executing recovery strategies, negotiating realistic repayment plans, and advising on process
Key Responsibilities
- Engage defaulting customers and recover overdue debts.
- Negotiate and monitor repayment plans based on financial assessments.
- Update recovery systems and provide insights on debt management strategies.
- Ensure adherence to legal and internal recovery processes.
- Deliver high-quality service aligned with company values and customer care policies.
Requirements
- Bachelor's degree in business, finance, or a related field.
- Minimum of 2 years of experience in collections or field recoveries.
- Knowledge of debt recovery principles and legal processes.
- Strong analytical, communication, and negotiation skills.
- Familiarity with call center optimization and financial systems.
- Skip tracing knowledge
Ideal Candidate:
- Proactive, results-driven, and comfortable with ambiguity.
- A strong communicator and problem-solver.
- Enjoys fast-paced, collaborative environments.
Not Ideal for Those Who:
- Prefer highly structured roles with constant direction.
- Thrive in large, hierarchical teams.
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