Key Responsibilities:
- Customer Interaction:
- Answer customer inquiries via phone, email, chat, or other channels.
- Resolve customer complaints and issues.
- Provide information about products, services, and company policies.
- Process orders, returns, and exchanges.
- Follow up with customers to ensure satisfaction.
- Sales Activities:
- Identify potential customers and prospects.
- Understand customer needs and provide solutions.
- Present and demonstrate products or services.
- Negotiate and close sales.
- Build and maintain customer relationships.
- General Duties:
- Maintain a high level of knowledge about products and services.
- Keep accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve issues.
- Provide feedback on customer service and sales processes.
Required Skills:
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to identify and resolve customer issues.
- Customer Service: Patience, empathy, and the ability to handle stressful situations.
- Sales: Persuasion, negotiation, and the ability to build relationships.
- Technical: Knowledge of relevant software and systems.
- Product Knowledge: Thorough understanding of the company's products and services.
Job Type: Full-time
Pay: From ₦100,000.00 per month
Education:
- Higher National Diploma (Required)
Location:
- Lagos (Required)
Job Type: Full-time
Job Type: Full-time
Pay: ₦100,000.00 per month
Application Question(s):
- Do you live around Lagos Gbagada?
- Are you a fast learner and can multi-task?
- Can you work in a fast-pace environment?
Education:
- Higher National Diploma (Required)
Experience:
- CSR (Sales): 2 years (Required)
Location:
- Lagos (Required)
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