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Customer Service Representative
Tenn MFB
Customer Service & Support
Lagos Full Time
Banking, Finance & Insurance NGN 75,000 - 150,000 Plus Commission
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Job Summary
A Customer Service Representative will assist customers with inquiries and issues related to the company’s products and services. Their duties will include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining expert knowledge about the company’s offerings.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Make daily outbound calls to customers to achieve performance targets.
- Maintain accurate customer data in the CRM system and follow up on leads effectively.
- Drive loan product growth with innovative methods.
- Provide exceptional customer service, ensuring retention and re-borrowing
- Follow up with clients or customers by phone, web chat, or email to check that they’re still satisfied with our services
- Letting our customers know about additional products or services that might benefit them Escalating queries and concerns when necessary
Requirements:
- 1 year of experience is required
- HND in any field of study
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