Job Title: Customer Service Executive Location : Lagos Our Client is seeking a highly skilled Customer Service Executive to join the Customer Service Delivery Department! As the primary point of contact for customers, you'll deliver exceptional service, resolve complaints, and provide product information.*Key Responsibilities:* Handle customer interactions via phone, email, and WhatsApp Resolve customer complaints and queries promptly Manage customer support tickets using our CRM system Collaborate with internal teams to resolve complex issues Collect and document customer feedback*Requirements:* Fair knowledge of telecom technologies (Internet Bandwidth, Leased Circuits, IoT) Strong organizational and communication skills Self-motivated and detail-oriented 1-2 years experience in telecommunications customer service*What We Offer:*Opportunity to work with a leading telecommunications company Collaborative and dynamic work environment Professional growth and development opportunities*Ready to Apply?*Send your CV to [email protected] with "Customer Service Executive" as the subject line!
Job Type: Full-time
