Job Summary
As our Customer Success Hero, you'll be the go-to person for all our customers' needs. You'll be the main point of contact for all customer touchpoints, from onboarding to support and retention. You'll work closely with our product and sales teams to understand our customers' pain points and come up with solutions to help them thrive. And of course, you'll get to flex your problem-solving muscles and help our customers achieve their goals.
Key Responsibilities:
- Being the main point of contact for all customer touchpoints, from onboarding to support and retention
- Collaborating with our product and sales teams to understand our customers' pain points and come up with solutions to help them thrive
- Tracking and reporting on key metrics to measure the customer satisfaction and retention
- Identifying and escalating potential issues or at-risk accounts to the appropriate team members
- Acting as an advocate for our customers and providing feedback to the rest of the organization to improve our product and service offering
- Responding to tickets and solving customer problems
Requirement
- Minimum of 2 years of experience as a customer care professional & CRM tool user
- Strong problem-solving skills, communication & interpersonal skills
- Bachelor's degree in Business, Communications, or related field
Key Performance Indicators
- Net Promoter Score
- Customer Retention Rate
- Time To Resolution
- First Contact Resolution
- Productivity
Job Types: Full-time, Contract
Contract length: 12 months
Pay: ₦150,000.00 - ₦250,000.00 per month
Education:
- Undergraduate (Required)
Experience:
- Customer care : 2 years (Required)
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