Reports To: General Manager - Regional Operations Lagos
Division: Sales and Distribution
Mission:
- To demonstrate a strong competence in business analysis, business performance reporting, project management, planning, performance tracking and gaps analysis.
- Coordination of regional sales activities, liaising with RGM, and HQ business support team on regional input and deliverables.
- To mine and manage data aimed at providing insights for optimal regional performance. To generate and regularly update performance dashboards and charts for the different Sub-regions in the region.
Description:
- Develop regional sales forecasts based on subscription growth, churn rates, and revenue per user (ARPU).
- Monitor sales performance against revenue performance and identifying gaps and opportunities.
- Analyze site profitability by customer and ARPU segmentation.
- Evaluate cost structures associated with sales campaigns, and customer acquisition.
- Track and monitor GC to MoMo wallet conversion ratio
- Track and analyze variances in regional sales scheme and suggest corrective actions.
- Evaluate Devices performance productivity against target for trade partners and CCR’s in the retail space
- Collaborate with regional cross functional teams for shared goals execution and strategic initiatives deployment.
- Design and maintain dashboards for tracking sales performance metrics such as gross additions, churn, and ARPU.
- Conduct root cause analysis for underperforming team members/sales areas and propose solutions.
- Track RD’s performance across KPI’s.
- Generate, Collect, analyze and interpret a wide variety of revenue data to develop daily/weekly /monthly reports/dashboards for the team (SR, SL, RD’s etc) for business reviews.
- Monitor customer satisfaction (NPS, CSAT) and propose initiatives to address pain points. Assess the effectiveness of regional promotional campaigns in driving subscriber growth.
Education:
- First degree in Economics, Business Administration, Actuarial science or any related discipline
- Data Analytics skills required. Good written and spoken English
Experience:
3-7 years’ experience in Data Analytics/Management and/or Processes Management
- Experience working in a medium organization:
- Reporting, sales/marketing or related function
- Experience using Data Mining Tools
- Telecoms experience would be an added advantage.
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