Business Unit Lead- Sales and Operations Lagos

Koolboks

Management & Business Development

Reporting To: Head of Field Sales and Operations

We are looking for dynamic, street-smart Business Unit Leads to drive adoption of our Pay-As-You-Go (PAYGO) refrigeration and solar solutions across key regions. The ideal candidate is a natural leader with experience in below-the-line (BTL) activation, agent network growth, and collections — ideally from fintech platforms like OPay, Moniepoint, PalmPay, or FairMoney.

This is a boots-on-the-ground role: you will be the mini-CEO of your territory — responsible for generating demand, managing field teams, and ensuring portfolio health.

• Drive Demand Generation:
• Activate markets (especially open markets, high-footfall zones) through direct engagement and tailored activations.
• Build relationships with small business owners (e.g. market women, frozen food sellers, salons, bars).
Organize market storms, demos, POS marketing, and referral drives.

• Team Leadership & Sales Management:
• Hire, train, and manage a team of field agents and sales reps.
• Track performance using sales dashboards and reporting tools.
Ensure every agent is delivering weekly and monthly KPIs.

• Customer Acquisition & Conversion:
• Identify and onboard qualified customers for our Koolbuy product range.
Monitor conversion funnel: lead demo sign-up
• first payment.
Set up lead capture and follow-up workflows with telesales team.

• Collections & Portfolio Health:
• Ensure timely repayments by customers through strong follow-up systems.
• Reduce default rates by embedding early education and support systems.
Collaborate with customer service and credit teams to resolve issues quickly.

• Brand Representation:
• Be the face of Koolbuy in your city — hosting activations, community events, and partner forums.
Provide feedback to HQ on market trends, pricing sensitivities, and competitor movements.

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• 3–5 years’ experience in field sales, agent management, or fintech like OPay, Moniepoint, Fairmoney, etc.
• Strong knowledge of market dynamics and consumer behavior in informal sectors.
• Fluent in English and the local language of the assigned region.
• Proven ability to lead teams, hit targets, and work under pressure.
Familiarity with POS payments, customer onboarding, and collections.

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