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Global Distribution System Agent
ECSCorp & Company
Supply Chain & Procurement
Lagos Full Time
Retail, Fashion & FMCG NGN 150,000 - 250,000
Easy Apply
Job Summary
We are looking for a skilled GDS (Global Distribution System) Agent with expertise in managing an Online Travel Agency (OTA). The ideal candidate will handle flight, hotel, and tour bookings, optimize GDS operations, and ensure seamless customer experiences. You should be proficient in Amadeus, Sabre, or Galileo, with a strong grasp of travel industry trends and OTA management.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
GDS & Booking Management:
- Process reservations for flights, hotels, car rentals, and tours via Amadeus/Sabre/Galileo.
- Ensure accurate ticketing, reissues, cancellations, and refunds. Monitor fare rules, availability, and seat allocations.
OTA Platform Operations:
- Manage and optimize the online booking engine for maximum efficiency.
- Troubleshoot technical issues related to GDS-OTA integrations. Update inventory, pricing, and promotions in real time.
Customer & Vendor Relations:
- Assist B2C and B2B clients with bookings, modifications, and travel advisories.
- Liaise with airlines, hotels, and suppliers for contracts/commission setups. Handle customer complaints and escalations professionally.
Sales & Revenue Growth:
- Promote deals, packages, and loyalty programs to boost bookings.
- Analyze market trends and adjust pricing strategies for competitiveness. Upsell ancillary services (travel insurance, visas, upgrades).
Reporting & Compliance:
- Generate sales reports, track KPIs, and identify improvement areas. Ensure compliance with airline/hotel policies and IATA/PCI standards.
Requirements:
- 3-5 years as a GDS Agent, Travel Consultant, or OTA Manager.
- Expertise in Amadeus, Sabre, or Galileo (certification preferred).
- Strong understanding of B2C/B2B travel tech (CRS, IBE, metasearch).
- Tech-savvy with OTA platforms, APIs, and booking engines.
- Excellent communication (verbal/written) and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.