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C
.Front Desk Officer.
CareerOM
Admin & Office
Lagos Full Time
IT & Telecoms Confidential
- Minimum Qualification :
Job Description/Requirements
We are looking for a Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests, collecting necessary information (contact details, stay dates, etc.)
- Inform customers about payment methods and verify transactions
- Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished
- Confirm group reservations and arrange personalized services for VIPs
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
- Welcome guests upon arrival and assign rooms
- Provide information about the hotel, available rooms, rates, and amenities Respond to client complaints in a timely and professional manner
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Requirements and Skills
- A degree in Hotel Management is a plus
- Previous experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Familiarity with hotel reservation software (e.g., Cloudbeds, RoomKeyPMS)
- Understanding of travel planning platforms (e.g., Booking.com, TripAdvisor)
- Excellent customer service attitude Strong communication and organizational skills
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