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E-commerce Marketplace Manager
Colala Logistics
Management & Business Development
Lagos Full Time
Shipping & Logistics NGN 150,000 - 250,000 Negotiable
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Job Summary
We are seeking a highly motivated and experienced E-commerce Marketplace Manager to oversee our online marketplace operations. The ideal candidate will be responsible for managing product listings, optimizing sales performance, analyzing marketplace trends, and ensuring an excellent customer experience across all e-commerce platforms.
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
Marketplace Management:
- Manage product listings, including descriptions, images, pricing, and inventory updates.
- Ensure compliance with marketplace policies, guidelines, and quality standards. Monitor and optimize product visibility to maximize sales performance.
Performance Analysis & Optimization:
- Analyze sales data, customer behavior, and market trends to identify opportunities for growth.
- Track key performance metrics and conduct A/B testing to improve user experience. Provide regular performance reports on sales, traffic, and customer engagement.
Marketing & Sales Strategy:
- Develop and execute digital marketing campaigns tailored to marketplace platforms.
- Collaborate with marketing teams to drive traffic and boost conversion rates. Manage advertising campaigns, sponsored listings, and promotional activities.
Customer Service & Support:
- Oversee customer service activities for marketplace channels, ensuring timely responses and issue resolution. Provide guidance and support to sellers or internal teams to address challenges.
Cross-functional Collaboration:
- Work closely with product, design, and customer service teams to enhance the online shopping experience. Align marketplace strategies with the company’s overall business objectives.
Staying Updated:
- Keep abreast of the latest e-commerce trends, technologies, and marketplace updates. Identify and recommend new opportunities to improve marketplace performance.
Requirements:
- Bachelor’s degree in Marketing, Business Administration, E-commerce, or related field.
- Minimum of 3–5 years’ experience managing online marketplaces (Amazon, eBay, Jumia, Konga, etc.).
- Strong understanding of marketplace algorithms, SEO, and digital marketing.
- Proficiency in data analysis tools and marketplace management software.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work independently and manage multiple projects simultaneously.