We're hiring!!!
Job Title: Customer Support Representative
Location: Lekki/Ajah, Lagos
Employment Type: Full-time
Job Summary:
We are looking for a proactive and empathetic Customer Support Representative to join our team in Lekki/Ajah. The ideal candidate will serve as the first point of contact for customers, providing timely and effective support, resolving inquiries, and ensuring customer satisfaction across multiple communication channels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media in a professional and courteous manner.
- Resolve customer complaints, issues, or concerns promptly while maintaining a positive attitude.
- Provide accurate product/service information and guidance to customers.
- Document customer interactions and maintain detailed records in the CRM system.
- Follow up on unresolved issues and ensure customer satisfaction.
- Collaborate with internal departments (sales, logistics, technical support) to escalate and resolve complex issues.
- Identify trends in customer feedback and suggest improvements to enhance customer experience.
- Meet performance metrics including response time, customer satisfaction, and issue resolution rate.
Requirements & Qualifications:
- Minimum of OND/HND/Bachelor’s degree in any field.
- 1–2 years of experience in a customer service/support role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficient in Microsoft Office Suite and CRM software (e.g., Zendesk, Freshdesk, HubSpot).
- Good interpersonal skills and a customer-first mindset.
- Must reside in or close to Lekki/Ajah axis.
Preferred Skills:
Knowledge of social media management or online chat tools is an advantage.
Applications: https://kennediajobs.com/apply?valid=NzU4
Job Type: Full-time