Customer Support Representative - Lekki/Ajah

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Job Title: Customer Support Representative

Location: Lekki/Ajah, Lagos

Employment Type: Full-time

Job Summary:

We are looking for a proactive and empathetic Customer Support Representative to join our team in Lekki/Ajah. The ideal candidate will serve as the first point of contact for customers, providing timely and effective support, resolving inquiries, and ensuring customer satisfaction across multiple communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media in a professional and courteous manner.
• Resolve customer complaints, issues, or concerns promptly while maintaining a positive attitude.
• Provide accurate product/service information and guidance to customers.
• Document customer interactions and maintain detailed records in the CRM system.
• Follow up on unresolved issues and ensure customer satisfaction.
• Collaborate with internal departments (sales, logistics, technical support) to escalate and resolve complex issues.
• Identify trends in customer feedback and suggest improvements to enhance customer experience.
• Meet performance metrics including response time, customer satisfaction, and issue resolution rate.

Requirements & Qualifications:

• Minimum of OND/HND/Bachelor’s degree in any field.
• 1–2 years of experience in a customer service/support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficient in Microsoft Office Suite and CRM software (e.g., Zendesk, Freshdesk, HubSpot).
• Good interpersonal skills and a customer-first mindset.
• Must reside in or close to Lekki/Ajah axis.

Preferred Skills:

Knowledge of social media management or online chat tools is an advantage.

Applications: https://kennediajobs.com/apply?valid=NzU4

Job Type: Full-time