Customer Support Representative

Jobberman (Third Party Recruitment)

Customer Service & Support

Responsibilities:

• Client Support: Respond promptly to client inquiries and complaints via phone, email, and online platforms, and provide effective solutions and ensure resolution.
• Client Engagement: Manage interactions with clients from entry-level staff (security, front desk) to mid-level executives, adapting communication to suit diverse client needs and expectations.
• Training: Deliver clear onboarding and training sessions (online or via phone) to support clients effectively.
• Reporting: Escalate issues to relevant departments and maintain accurate records of client interactions.
• Operations: Collect and update client information accurately to support service delivery and operational efficiency.
  

Requirements:

• Minimum of a high school diploma; a bachelor’s degree in a related field is preferred.
• At least 1-2 years of experience in customer service or a related role.
• Familiarity with CRM systems is an advantage.
• Excellent interpersonal and relationship-building skills, with cultural sensitivity for diverse clients.
• Proven experience in customer support or as a Client Service Representative.
• Strong verbal and written communication skills in English; additional European languages are a plus.
• Detail-oriented with ownership of tasks and strong organisational skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Accountable, dependable, and able to manage time and priorities effectively.
• Ability to handle challenging situations and clients with professionalism.
• Integrity and professionalism in handling confidential information.
• Adaptability to diverse client personalities and needs.
• Capability to work under pressure with minimal supervision.
Strong time management and prioritisation skills.

We welcome applications from candidates passionate about delivering outstanding customer service in a diverse, fast-paced setting.