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Customer Support Representative
Jobberman (Third Party Recruitment)
Customer Service & Support
Lagos Full Time
IT & Telecoms Confidential
Easy Apply
Job Summary
We are seeking a professional Customer Support Representative to deliver exceptional service to clients. The ideal candidate will excel in managing client interactions, resolving issues efficiently, and maintaining high standards of professionalism to ensure client satisfaction across diverse cultural contexts.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Client Support: Respond promptly to client inquiries and complaints via phone, email, and online platforms, and provide effective solutions and ensure resolution.
- Client Engagement: Manage interactions with clients from entry-level staff (security, front desk) to mid-level executives, adapting communication to suit diverse client needs and expectations.
- Training: Deliver clear onboarding and training sessions (online or via phone) to support clients effectively.
- Reporting: Escalate issues to relevant departments and maintain accurate records of client interactions.
- Operations: Collect and update client information accurately to support service delivery and operational efficiency.
Requirements:
- Minimum of a high school diploma; a bachelor’s degree in a related field is preferred.
- At least 1-2 years of experience in customer service or a related role.
- Familiarity with CRM systems is an advantage.
- Excellent interpersonal and relationship-building skills, with cultural sensitivity for diverse clients.
- Proven experience in customer support or as a Client Service Representative.
- Strong verbal and written communication skills in English; additional European languages are a plus.
- Detail-oriented with ownership of tasks and strong organisational skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Accountable, dependable, and able to manage time and priorities effectively.
- Ability to handle challenging situations and clients with professionalism.
- Integrity and professionalism in handling confidential information.
- Adaptability to diverse client personalities and needs.
- Capability to work under pressure with minimal supervision. Strong time management and prioritisation skills.
We welcome applications from candidates passionate about delivering outstanding customer service in a diverse, fast-paced setting.