Customer Service Representative

Selligate
Abuja, Federal Capital Territory
Full time
3 weeks ago
Today
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Customer Service Representative

Selligate

Abuja Full Time
IT & Telecoms Confidential
  • Minimum Qualification :
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements


About Selligate

Selligate is a fast-growing e-commerce logistics and technology company helping online sellers across Nigeria manage warehousing, order deliveries, PoD payments, and more — all in one platform. Our mission is to simplify e-commerce operations so that merchants can focus on what matters most: selling and growing.

Job Overview

We are looking for a reliable and empathetic Customer Service Representative to join our support team. As the first point of contact for many of our merchants and delivery customers, you will play a key role in ensuring a smooth and positive experience with our services.

Key Responsibilities

  • Respond to customer inquiries via phone, email, chat, or social media channels.
  • Resolve complaints efficiently and professionally while maintaining a positive brand image.
  • Provide accurate information about orders, delivery status, platform usage, and general policies.
  • Follow up on customer issues to ensure timely resolution and satisfaction.
  • Document interactions and maintain up-to-date records on support platforms.
  • Collaborate with internal teams to troubleshoot and escalate issues where necessary.
  • Assist in onboarding new sellers and answering frequently asked questions.

Requirements

  • Minimum of OND/HND/Bachelor’s degree in any discipline.
  • 2–3 years of experience in a customer service or call center role (experience in e-commerce/logistics is a plus).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and emotional intelligence.
  • Proficiency with CRM tools and general digital tools.
  • Ability to work under pressure, manage multiple conversations, and meet deadlines.

What We Offer

  • Competitive salary
  • Opportunity to work with a dynamic and innovative team
  • Growth potential in a fast-scaling tech company
  • Performance-based bonuses and incentives



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