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Customer Service Representative
OSO Consult
Customer Service & Support
Lagos Full Time
Advertising, Media & Communications NGN 75,000 - 150,000 Negotiable
Easy Apply
Job Summary
The ideal candidate will identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Primary Responsibilities
- Responding to customers' queries via social media, managing the company's social media visibility, and reviewing social media campaigns.
- Serve as the main contact point for customers wanting to engage with the company via social media.
- Maintain the company's online reputation; monitor and respond to customer complaints, questions, and suggestions through social media.
- Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
- Provide excellent customer service with great attention to detail.
- Knowing company products and services to effectively communicate with customers and provide them with the correct resolution.
- Staying informed on all the current and latest social media trends, innovations, and changes.
Experience and Educational Qualifications
- Minimum of a BSc with 2 years of experience.
- Strong knowledge of the social media channels and their best practices
- Ability to provide a positive customer experience.
- Excellent writing skills with good attention to grammar and sentence structure
- Ability to manage and handle customers on social media platforms like Twitter, Facebook, Instagram, LinkedIn, and Google+.