Travel Consultant & Visa Processing Officer
Location: Ikeja, Lagos
Employment Type: Full-Time
Reports To: Operations Manager / Managing Director
Position Overview
We are seeking a detail-oriented, customer-focused Travel Consultant & Visa Processing Officer to join our dynamic team. This role involves advising clients on travel destinations, arranging flights and accommodation, guiding them through visa application procedures, and ensuring compliance with all relevant regulations. The ideal candidate will combine strong sales skills with excellent administrative competence.
Key Responsibilities Travel Consultation & Bookings
- Advise clients on travel options, including destinations, flight schedules, accommodation, and tour packages.
- Prepare and issue accurate itineraries, quotations, and invoices.
- Book flights, hotels, transfers, and related services using industry booking systems (e.g., Amadeus, Galileo, Sabre, or similar).
- Upsell travel insurance, tour packages, and additional services.
Visa Processing
- Guide clients on visa application requirements for various countries.
- Prepare, review, and submit visa applications with complete supporting documentation.
- Liaise with embassies, consulates, and visa centers to track application progress.
- Stay updated on changing visa regulations, travel advisories, and entry requirements.
Customer Service & Administration
- Handle client inquiries promptly via email, phone, and in person.
- Maintain organized client records and ensure confidentiality.
- Resolve travel-related issues and complaints professionally.
- Keep updated with airline policies, fares, and promotions.
Qualifications & Skills
Required:
- Minimum of OND/HND/B.Sc. in Tourism, Hospitality, Business Administration, or related field.
- Minimum of 2 years’ proven experience in travel consultancy or visa processing.
- Proficiency in global distribution systems (GDS) such as Amadeus, Galileo, or Sabre.
- Strong understanding of visa procedures for multiple destinations.
- Excellent verbal and written communication skills.
- High attention to detail, with strong organizational and multitasking abilities.
- Customer-oriented mindset with persuasive sales skills.
- Proficiency in MS Office tools (Word, Excel, Outlook).
Job Type: Full-time
Pay: From ₦200,000.00 per month
