Talent Acquisition Manager

Hugo

Human Resources

What You'll Be Doing
As our Talent Acquisition Manager, you'll be at the forefront of our growth journey. This isn't just about finding people; it's about finding the right people who will help us build our future. You will be a strategic partner, a hands-on recruiter, and a brand ambassador all in one.
You'll lead the charge in defining and executing our talent acquisition strategy, from identifying key roles to creating an exceptional candidate experience. You’ll work directly with our founders and hiring managers to understand their needs and build a scalable recruitment engine that can keep pace with our rapid growth. If you’re a creative problem-solver with a passion for building teams and a knack for finding top talent, this is the role for you.
Key Responsibilities

• Strategic Planning: Design, implement, and manage a holistic talent acquisition strategy that aligns with our company's business goals and growth roadmap.
• End-to-End In Country Recruitment: Own the entire recruitment life cycle, from sourcing and screening to interviewing, offer negotiation, and onboarding.
• Candidate Sourcing & Experience: Proactively source passive candidates through innovative channels and build a strong talent pipeline. Ensure every candidate has a positive and engaging experience, regardless of the outcome.
• Employer Branding: Work closely with marketing and leadership to develop and amplify our employer brand, showcasing our unique culture and mission to attract top-tier talent.
• Stakeholder Partnership: Serve as a trusted advisor to hiring managers, providing guidance on best practices, market trends, and talent forecasting.
• Data-Driven Decisions: Define and track key recruitment metrics (e.g., time-to-hire, quality of hire, source of hire) to identify bottlenecks and continuously optimize our hiring processes.
Process & Tools: Implement and manage our Applicant Tracking System (ATS) and other recruiting tools to create an efficient and scalable hiring process.

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What Qualifications & Experience Are Needed

• Bachelor’s degree in Human Resources, Business, or a related field
• 6+ years of in Talent Acquisition
• Experience in a fast-paced or high-growth environment
• Prior experience with ATS’ and employee data reporting tools
• Strong written and verbal communication skills
• Proven ability to work cross-functionally and influence without authority
• Demonstrated interest or experience in leveraging AI or automation
• HR Certification - SHRM, CIPM or CIPD.
Masters in HR or Business Administration

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Key Competencies

• Strategic & Proactive: You're not just a reactive recruiter; you think ahead, anticipate future hiring needs, and build proactive pipelines.
• Resilience & Adaptability: You thrive in a fast-paced, often ambiguous startup environment, adapting quickly to changing priorities and new challenges.
• Exceptional Communication: You can articulate our company's vision and values to candidates and effectively partner with internal stakeholders to drive alignment.
• Ownership & Execution: You take full ownership of your work, are results-oriented, and have a proven track record of hitting and exceeding hiring targets.
• Creative Problem-Solving: You're resourceful and think outside the box to find and engage with talent in a competitive market.
• Empathetic & Candidate-Centric: You genuinely care about creating a great experience for every person who interacts with our company and can build rapport quickly.
Data Literacy: You understand the importance of data in recruitment and use it to inform your strategy and measure success.

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What We Provide
Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
PRIVACY STATEMENT
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EQUAL OPPORTUNITY STATEMENT
Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.
African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.
Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.
As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people
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