Senior Technical Advisor Total Quality Leadership and Accountability (TQLA)

Position Title:            Senior Technical Advisor-TQLA

Location:        Project Head Office, Abuja

Supervisor:    Technical Director

Basic Function:

Under the direct supervision of the Technical Director, the Senior Technical Advisor-TQLA will provide technical assistance in the design and execution of sound technical strategies and best-fit practices in this project. This includes strengthening the capacity of Government of Nigeria partners, healthcare workers and other key stakeholders to apply Total Quality Leadership and Accountability (TQLA) approach as a tool for improving fidelity of project implementation. These will include but not limited to ensuring accelerated HIV and TB case identification, prevention of mother-to-child transmission of HIV (PMTCT) services, strong linkages to care and treatment, and quality clinical management of HIV/AIDS to achieve the UNAIDS 95-95-95 in target geographies.

The Senior Technical Advisor-TQLA will coordinate needs-based, targeted technical assistance (TA) to the project's government partners, including the provision of continuous mentorship of multi-level managers in the assigned LGA. S/he will also facilitate data utilization for daily course correction and adaptive management, both among project staff and government partners. As a core component of effective quality service provision the STA-TQLA will ensure that project stakeholders maintain key focus on providing client experience and strive to improve the quality of services, tailoring them to the needs of patients.

Duties and responsibilities:

• Adopt participatory approaches to review program data and identify emerging issues for intervention, as well as determine priority sites for intensive technical support.
• Support the development of capacity optimization plan(s) for identified sites, covering clients' experience; improving technical performance; internal processes; and innovations, learning and growth.
• Provide support to the overall leadership and management of project sites
• Co-facilitate, as required, at program workshops/trainings, contributing on the integration of TQLA principles into training activities.
• Provide technical expertise in the development, design and operationalization of TQLA tools, such as target setting tools, burndown charts, data visualization windows, power point slides, etc.     
• Integrate TQLA concepts and support the development of various innovative processes for optimizing management/leadership abilities for improved program performance. Core areas of support will include but not limited to granular level data collection, reporting and utilization for decision making.                     
• Enhance regular situation room meetings (SRMs), provide targeted feedback, and offer evidence-based technical assistance to assigned health facilities and partner organizations.
• Provide technical facilitation to quality improvement charters and collaboratives, and support continuation of constructive dialogues around granular level data in situation room meetings.
• Support the development of internal systems for measuring and reporting the effects of TQLA interventions over time (i.e., effectiveness and efficiencies).
• Stay abreast of latest technical developments and the US Government policies in the field of care and treatment and support the SMOH to apply cutting edge strategies to improving HIV programs.
• Lead a team of technical experts (project staff) to deliver focused support in core HIV program technical areas.
• Contribute to tracking project progress, data analysis and preparation of project reports for the donor; and participate in key meetings and presentations with external stakeholders.
• Provide technical assistance on all components of TQLA; as well as surge support across all components of the HIV/AIDS and TB cascade. S/he will support strategic use of evidence to identify constraints to project progress/success, co-create solutions and facilitate the deployment of locally generated, context appropriate, sustainable strategies for HIV and TB service delivery.
• Perform other duties as may be assigned.

Knowledge, Skills & Attributes:

• Knowledge of health and development programs in developing countries in general and Nigeria specifically.
• Knowledge of Nigerian clinical setting, including government and non-government settings.
• Advanced training in HIV Clinical Care/ART and/or AP3/PMTCT.
• Experience having used and trained others in FHI 360's TQLA model or very similar approaches to adaptive management and data use.
• Demonstrated interpersonal skills and ability to work well with others, including developing and maintaining compatibility among project staff, consultants, sub-awardees and recipients of project TA and support.
• Demonstrated management and team-building skills, including relevant experience in direct supervision of professional staff.
• Articulate and able to communicate in a clear, professional manner with patients and staff.
• Sensitivity to cultural differences and understanding of the social, political ethical issues surrounding HIV infections.
• Ability to work independently and manage a high-volume workflow.
• High degree of proficiency in written and spoken English communication, including presentation and training skills.
• Proven ability in supervising staff.
• Well-developed computer skills.
• Ability to travel within Nigeria 25% time.

Qualifications and Requirements:

• MB.BS/MD or similar degree with 8 - 10 years relevant experience with at least 7 years progressive experience working in the health or development field in Nigeria.

• A minimum of 7 years’ experience in care and treatment for HIV/AIDS especially with ARV program.

• Possession of an MPH or post graduate degree in a related field is required.

• Proven experience in project development, planning and facilitating technical training. 

• Familiarity with Nigerian public sector health system and NGOs and CBOs is highly desirable.

Safeguarding:

FHI 360 is committed to providing a safe environment for all employees, beneficiaries and anyone contracted by FHI 360. This Includes taking measures to protect vulnerable people from Sexual Exploitation and Abuse (SEA) by either FHI 360 employees or associated personnel. FHI 360 abides by child safeguarding principles. FHI 360’s Safeguarding Policies apply and flow out to all FHI 360 staff, board members, volunteers, and partner staff (subcontractors, consultants, vendors, and subrecipients), regardless of the funding mechanism or amount of contract, agreement, or purchase order.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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