Role Summary
The Sales Operations Manager will lead M-KOPA Nigeria's Sales Operations Center of Excellence, serving as the critical interface between Acquisition Sales, Retail, Warehouse, and Logistics Operations, as well as cross-functional teams.
This role will enhance sales effectiveness, drive operational efficiency, and ensure seamless coordination across all commercial touchpoints. You will build on our strong foundation to create a best-in-class centralized support system that enables our growing field sales force to achieve ambitious targets while maintaining operational excellence.
What You'll Do:
Sales Operations Excellence
Lead the Sales Operations Center of Excellence, supporting all regions through centralized systems.
Design and implement scalable sales processes that drive efficiency across 1000+ field sales agents.
Develop and maintain sales operational playbooks, ensuring consistency across all regions.
Optimize territory planning, densification strategies, and expansion initiatives.
Manage sales tools and technology adoption across the sales organization.
Drive commission and incentive program administration with accuracy and timeliness.
Cross-Functional Coordination
Serve as the primary interface between Acquisition Sales and Retail Operations, ensuring smooth customer handoffs.
Coordinate with Warehouse & Logistics on stock allocation and availability for the sales teams.
Partner with Customer Care and Retention teams on customer journey optimization.
Collaborate with Business Management on new product launches and RTM strategies.
Work with Finance on sales forecasting, budgeting, and P&L management.
Align with Marketing on campaign execution and lead generation initiatives.
Sales Training & Enablement
Oversee the Sales Training function, ensuring alignment with national and regional training needs.
Develop comprehensive onboarding programs for new sales staff across all regions.
Create and maintain sales enablement materials, product knowledge resources, and competitive intelligence.
Partner with Regional Managers (RMs) and Deputy Regional Managers (DRMs) on capability-building initiatives.
Implement continuous learning programs to enhance the sales team's effectiveness.
Track training effectiveness and ROI through performance metrics.
Performance Management & Analytics
Establish KPIs and performance dashboards for sales operations efficiency.
Track and analyze sales data to identify trends, opportunities, and operational bottlenecks.
Generate actionable insights for Senior Regional Managers and the leadership team.
Support data-driven decision-making through regular reporting and analysis.
Monitor sales productivity metrics and recommend process improvements.
Ensure data integrity across all sales reporting systems.
What You'll Need
Bachelor's degree in business administration, Operations Management, or related field.
5+ years of experience in sales operations, commercial operations, or sales management.
Proven track record of leading operational transformation in sales organizations.
Experience managing cross-functional projects and stakeholder relationships.
Strong analytical skills with proficiency in CRM systems and data analysis tools.
Experience in retail, telecommunications, or financial services sectors preferred.
Knowledge of the Nigerian market and regional dynamics.
Excellent communication and presentation skills
Key CompetenciesAbility to design and implement efficient, scalable processes.
Connect operational improvements to business outcomes.
Navigate complex organizational relationships effectively.
Transform data into actionable insights.
Drive adoption of new processes and systems.
Influence and coordinate across departments.
Identify root causes and implement sustainable solutions.
Knowledge of the Nigerian market and regional dynamics.
Adapt quickly to changing business priorities and market conditions
What Success Looks Like
Seamless coordination between Sales, Retail, and Operations teams.
Improved sales productivity and reduced administrative burden.
Enhanced field force effectiveness through better training and enablement.
Data-driven insights driving strategic sales decisions.
Recognition as a trusted partner by Sales leadership and field teams.
Successful support of market expansion and new product launches.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
