We are seeking a passionate and experienced Restaurant Floor Manager in a fine dining environment to oversee daily floor operations while delivering exceptional customer experiences and coordinating entertainment activities. This role requires a hands-on leader with a strong background in hospitality, team management, and event coordination.
1). Guest Experience & Service Quality:
- Ensure every guest enjoys a seamless and memorable dining experience by
- delivering prompt, friendly, and professional service.
2). Team Management:
- Lead, train, and motivate front-line staff, including servers, bartenders, and hosts, to maintain exceptional service standards.
- Develop staff schedules to ensure efficient coverage during peak hours, special events, and entertainment nights.
3). Entertainment Coordination:
- Plan, execute, and manage entertainment activities (e.g., live music, themed nights, cultural showcases) that enhance the guest experience.
- Collaborate with external performers and vendors while ensuring all entertainment aligns with the restaurant’s brand and budget.
4). Operational Oversight:
- Oversee seating arrangements, reservations, and floor operations to ensure a smooth and efficient workflow.
- Monitor service performance and implement strategies to boost customer satisfaction and drive sales.
5). Sales & Revenue Growth:
- Identify and implement upselling opportunities through promotions, special events, and entertainment offerings.
- Collaborate with management to develop strategies for increasing customer retention and repeat business.
Must-Have Skills:
- Minimum 2-3 years of experience as a restaurant floor manager in a fine dining setting
- Strong knowledge of fine dining operations and service standards
- Proven track record of delivering exceptional customer service
- Ability to coordinate entertainment activities to enhance guest experience
- A hands-on leader with a solid hospitality background and a focus on revenue generation
- Effective team management and leadership skills
Benefits:
- Pay: 160k
- Feeding Allowance: 20k
- Health Stipend
- 13th-month salary
- Leave allowance
- Accommodation Provided
Job Type: Full-time
Pay: ₦180,000.00 per month
Application Question(s):
- Are you available for an online interview within the next few days?
→ (Yes/No – Please indicate your availability.)
- What is your expected monthly salary for this role?
- Do you have at least 2–3 years of experience as a restaurant floor manager in a fine dining setting?
→ (Yes/No – Please mention the name of the restaurant and describe your role.)
- Do you have strong knowledge of fine dining operations and can you confidently explain service standards and guest expectations?
→ (Yes/No – Please provide a brief explanation.)
- Have you ever planned or coordinated entertainment activities (e.g., live music, themed nights, cultural shows) in a restaurant?
→ (Yes/No – If yes, give 1–2 examples.)
- How do you ensure guests receive excellent service from your team during busy hours?
- What are your team leadership and staff training strategies for maintaining service quality?
- Do you currently live in Lagos? If yes, what is your current location?
- Since the restaurant offers accommodation, are you willing to relocate to Ikorodu if hired?
- Do you have any certifications in hospitality or management? (If yes, please specify.)
