VACANCY! VACANCY! VACANCY!!!
COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process
Job Location: IKEJA
Job Title : Repayment Support Officer
.Company Benefits
1. Basic salary: 60k
2. Bonus: daily bonus, weekly bonus, (up to 15k)
3. Phone compensation ( Airtime & data)
4. Skills training within one week of joining the company and transportation subsidies.
5. Permission to work from home (return to office for skills training if not performing well)
6. Salary increased in three months and again in six months.
7. Year-end bonus for good performance every year.
Employment Type: Full-time
RESPONSIBILITY:
- Customer Follow-Up:
Regularly contact borrowers via calls, SMS, or emails to remind them of upcoming or overdue payments.
- Repayment Assistance:
Guide borrowers through repayment processes, address concerns, and offer solutions such as rescheduling or restructuring when necessary.
- Delinquency Management:
Monitor loan accounts to identify missed payments and initiate prompt recovery action.
- Record Keeping:
Maintain accurate documentation of interactions, repayment agreements, and follow-up actions.
- Reporting:
Provide daily, weekly, or monthly reports on repayment statuses and recovery efforts to management.
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REQUIREMENTS:
- Candidates should possess an SSCE/OND / HND / B.Sc qualification with 0 - 1 years work experience.
- Previous experience in tele-collections or Customer Service will be an added advantage
- Minimum Qualification:
OND, HND, or Bachelor's Degree in Business Administration, Finance, Accounting, or related fields.
- Experience:
0–2 years of experience in loan recovery, credit control, customer service, or a related role (experience in a microfinance or fintech environment is an added advantage).
- Communication Skills:
Excellent verbal and written communication skills in English; ability to speak local languages is a plus.
- Interpersonal Skills:
Strong negotiation and conflict-resolution abilities; ability to remain calm and professional during difficult conversations.
- Goal-Oriented:
Ability to meet repayment targets and follow up with a high volume of clients daily.
- Must have Smart Phone.(Android or iPhone)Method of Application:
Interested and qualified candidates should send their CV using the Job Title.to: 09025395912 on WhatsApp and a copy
using the Job Title as the subject of the email.
Job Types: Full-time, Permanent, New grad
