Portering is an important career in hospitality and service delivery; a porter assists visitors move their belongings and ensures they have a memorable stay and experience throughout. They answer questions and respond to inquiries about the hotel and environs. A porter works with other staff to coordinate and guarantee visitors’ and clients’ safety during their stay as well. We mandate porters to wear official work uniforms. They must ensure that they adhere to industry best practices while working. Below is a summary of the major responsibilities of a porter;
- Clean and tidy public areas, amenities, and lobby areas always.
- Ensure that visitors and clients are welcomed and greeted politely;
- Assist customers and guests with luggage and other belongings.
- Perform repairs and maintenance, change bulbs, and fasten bolts.
- Draft and inform top management on the required supplies for maintenance.
- Provide custodial services and guidance to clients and visitors.
- Enlighten and orientate guests and clients on the terrain or environment.
- Remove clutter and other debris from the entrance of the building.
- Assist guests and clients to get to the reception or lobby area in a hotel.
- Mobilize and arrange transportation or taxi on request and run other errands.
- Record and keep an inventory of cleaning materials, equipment, and supplies.
- Adhere to health and safety rules while working.
- Provide excellent customer service to guests and clients.
Job Types: Full-time, Permanent
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