Job Opening: Ticketing Agent – Waheguru Travels (Ikeja, Office)
Location: Ikeja, Lagos, Nigeria
About the Role:
Waheguru Travels – Africa's fastest growing travel management company – is expanding its commercial presence in Nigeria. We are hiring experienced and proactive Ticketing Agents who are well-versed in Amadeus (graphical interface) and capable of managing end-to-end ticketing processes, including ticket issuance, EMDs, exchanges, reissues, and refunds. If you are customer-service oriented and thrive in a fast-paced Travel Agency environment, this is your opportunity to be part of a growing team.
Key Responsibilities:
As a Ticketing Agent for Waheguru Travels Lagos, Nigeria, your primary duties include:
1. Reservation, Ticketing & EMD Management:
- Issue flight tickets accurately using Amadeus (Cryptic).
- Create and manage EMDs (Electronic Miscellaneous Documents) for services such as seat selection, baggage, change fees, etc.
- Process ticket exchanges, reissues, involuntary and voluntary changes, while adhering to fare rules.
- Manage refunds and cancellation requests effectively and ensure all necessary approvals and calculations are in place.
- Verify and apply correct fares, taxes, surcharges, and penalties.
2. Customer Service:
- Provide a professional, warm, and solution-focused approach when dealing with customers in-person, by phone, or online.
- Assist customers with inquiries about routes, schedules, flight policies, and special service requests.
- Handle complaints or irregularities tactfully, ensuring customer satisfaction and loyalty.
3. Administrative & Reporting:
- Reconcile daily transactions, sales, and report any discrepancies.
- Maintain accurate documentation for all ticketing activities including tickets, EMDs, refunds, and exchanges.
- Work closely with finance and sales teams to ensure end-to-end alignment of transactions.
4. Compliance & Coordination:
- Ensure compliance with Waheguru Travels, IATA, and BSP standards and procedures.
- Follow internal audit requirements and maintain confidentiality of sensitive ticketing data.
- Coordinate with internal departments for group bookings, agent support, and corporate travel management.
Requirements:
- Minimum 4 years of hands-on experience in airline ticketing or a travel agency.
- Proficient in Amadeus GDS (graphical) including ticketing, EMDs, and refund processing.
- Strong knowledge of fare construction, exchange, reissue, and refund procedures.
- Customer-first attitude with excellent communication and interpersonal skills.
- Ability to manage time, multitask, and work independently or in a team environment.
- Understanding of BSP, IATA resolutions, and airline operational workflows.
Why Join Waheguru Travels?
Waheguru Travels is one of the fastest-growing travel management companies with a strong global footprint, present in 40+ countries and expanding.
Official GSA for Uganda Airlines & StayNFly
IATA Aggregated Agent
Proudly Certified & Recognized by:
NANTA (National Association of Nigeria Travel Agencies)
NATOP (Nigeria Association of Tour Operators)
NCAA (Nigerian Civil Aviation Authority)
With Waheguru Travels Nigeria, you’re not just working with a travel agency, you’re joining a trusted network backed by global expertise, ethical practices, and a commitment to excellence in travel and tourism.
Job Type: Full-time
Pay: ₦150,000.00 - ₦250,000.00 per month
Expected Start Date: 01/09/2025