.Front Desk Officer.

CareerOM

Admin & Office

We are looking for a Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Register guests, collecting necessary information (contact details, stay dates, etc.)
• Inform customers about payment methods and verify transactions
• Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished
• Confirm group reservations and arrange personalized services for VIPs
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
Respond to client complaints in a timely and professional manner

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Requirements and Skills

• A degree in Hotel Management is a plus
• Previous experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Familiarity with hotel reservation software (e.g., Cloudbeds, RoomKeyPMS)
• Understanding of travel planning platforms (e.g., Booking.com, TripAdvisor)
• Excellent customer service attitude
Strong communication and organizational skills

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